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Where Our Customers Send Their Friends

Showroom: 301 W. Franklin St., Hagerstown, MD 21740

EMERGENCY SERVICE

301-733-5428

Customer Satisfaction Report Card

*Indicates required field

  • Preparedness

    1) Technician's preparedness for the service call (had the correct tools, parts and equipment to complete work)*




  • Greeting

    2) Technician's courtesy, friendliness and attentiveness (understood my problem, respected my home/property and explained the agenda for the call)*




  • Exploration

    3) Technician's understanding of all my issues/concerns and advice on topics I may have been unaware of*




  • 4) Technician's listening skills and attentavceness to my situation before recommending soutions*




  • Presentation

    5) Technician's documentation of all findings with alternatives for completing the work*




  • 6) Technician's explanation of th eoptions for correcting each service task and all associated prices*




  • Execution

    7) Technician's completion of aggreed upon work*




  • 8) Technician's communication of work completed/review of how it was done*




  • 9) Technician's explanation of the invoice and collection of payment*




  • 10) Technician's discussion of your satisfaction and concerns*




  • Overall

    11) Would you utilize our service again?*




    12) Reason for choosing our company/who can we thank for your business?*

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Thank you for taking our survey. We'll use the information to improve our services at Larry & Sons. Upon submission, you'll be redirected to our Larry & Sons Google Places page. If you've had a positive experience with our company, we'd appreciate it if you let others know by leaving a review.